Support
Whether you've got a warranty question, need the care instructions, or just want to check something before you use Inara for the first time, it's all here. No forms to hunt through, no jargon, no waiting on hold.
Just the details you need, laid out plainly.
If you can't find what you're looking for below, contact us directly; a real person reads every message.
Warranty & Consumer Guarantees
Every Inara comes with a 12-month warranty from your purchase date, covering faults or defects in normal use. You're also protected under Australian Consumer Law, so if something goes wrong outside that window and it's reasonable to expect your device to have lasted longer, we'll still help sort it out.
If your Inara arrives damaged or develops a fault, email hello@arousi.com.au with your order number and a quick description of the issue. We'll arrange a free replacement or refund and cover the return shipping. No runaround.
This is different from a change-of-mind return — for hygiene reasons, we can't accept those on a used device (see Returns & Refunds below for the full policy).
- Choosing a selection results in a full page refresh.