Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

During periods of high demand, product launches, or promotional events, processing times may be slightly extended. If there is a significant delay, we’ll contact you using the email provided at checkout.

Shipping Destinations

Arousi currently ships within Australia and to selected international destinations.

If your country is not available at checkout, shipping to that location is not currently offered.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Estimated delivery times are provided as a guide only and are not guaranteed. Delivery times may vary due to factors outside our control, including carrier delays, customs processing, or local service disruptions.

Discreet Packaging

All Arousi orders are shipped in plain, discreet packaging.

There is no reference to product contents on the outside of the parcel, and billing descriptors are kept neutral to protect your privacy.

Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email with tracking details.

Please allow up to 24 hours for tracking information to update after dispatch.

International Orders & Customs

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities. These charges are not included in your order total and are determined by your country’s customs office.

Arousi is not responsible for delays caused by customs clearance processes.

Delivery Delays, Lost or Stolen Packages

Delivery times are estimates only. Once an order has been handed over to the shipping carrier, Arousi is not responsible for delays, loss, or theft caused by the carrier or events outside our control.

If your package appears delayed or lost, please contact the carrier directly using the tracking information provided. If you need assistance, you’re welcome to contact us and we’ll do our best to help.

Incorrect Address Details

Please ensure your shipping address is correct and complete at checkout.

Arousi is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address details provided by the customer. Additional shipping charges may apply if a parcel needs to be re-sent.

Damaged Orders

Please inspect your order upon delivery.

If your item arrives damaged, contact us within 48 hours of delivery with photos of the packaging and item so we can assess the issue and determine an appropriate resolution.

Questions?

For any shipping-related questions, please contact us at:

hello@arousi.me